Returns and Exchanges
Online Return Policy: We want to make sure you are completely satisfied with your purchase. Customers must return their product within 30 days of shipment to receive a full credit less a 15% restocking fee. Returns must be presented in new condition with all of the original packaging.
To return or exchange an item, follow these simple steps:
- Call our experts for assistance: 1-800-351-9962
- You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days
- The item(s) must be returned in their original condition including the original packaging and all accessories.
- The packaging must not have any markings.
- Returns missing accessories will be rejected.
- Write the RMA number only on the shipping label, NOT on the box.
- Customized products
- Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.